Enjoy our Buy 3, Get 1 FREE promotion! Simply add any 4 items to your cart to enjoy the offer automatically.
For hygiene reasons, all intimate wear products are non-returnable and non-exchangeable once shipped.
Please take a video while unboxing your parcel. If you encounter any issues with your order, kindly DM us via Instagram (@24hrs.my) and include the unboxing video for our reference. Please note that we are unable to process any requests without an unboxing video.
Due to the high order volume during our 11.11 big sale and the peak delivery season, delivery times will be longer than usual.
Orders containing pre-order items are expected to be shipped in December. Thank you for your patience!
To check your order details and delivery status, please log in to your member account.
Once your order has been shipped, you will receive an email with your Tracking Number. You can use this number to track your parcel via the link below.
11.11 Big Sale |Free Order Giveaway Terms & Conditions
Campaign Period:All valid orders placed and paid for on the official 24HRS website from 5 November 2026 (Thursday) to 19 November 2026 (Thursday) will automatically qualify for this giveaway. Each winner will receive a refund covering the full amount paid for the products and shipping fee of their winning order.
Eligibility:Each customer (identified by their name, mobile number or email address) is entitled to one (1) eligible order entry only, regardless of the number of orders placed. Only the customer's earliest valid order with successful payment during the campaign period will be eligible for the giveaway.
This giveaway is exclusively open to orders placed through the official 24HRS website. Orders placed through third-party platforms, group-buy channels or any other non-official channels are not eligible for this giveaway.
A total of two (2) winners will be selected and announced on 25 November 2026 (Wednesday) via 24HRS's official Facebook and Instagram pages.
Orders that have been cancelled, remain unpaid or are deemed invalid by 24HRS will be disqualified from the giveaway.
Winners must respond within seven (7) days of the announcement to claim their prize. Failure to do so will result in forfeiture of the prize, and an alternate winner will be selected.
24HRS reserves the right to amend, interpret or terminate this giveaway and its Terms & Conditions at its discretion.